Front Desk Assistant

Position: Front Desk Assistant 

Location: Duplin County, NC 

Schedule: Part-Time or Full-Time Available 

Tar Heel Human Services, P.C. is seeking a friendly, organized, and dependable Front Desk Assistant to join our growing behavioral health team. This position serves as the first point of contact for clients, families, schools, and community partners and plays a vital role in creating a welcoming and professional environment. 

Responsibilities 

• Greet clients and visitors in a professional and compassionate manner 
• Answer and direct incoming phone calls 
• Schedule, confirm, and manage appointments 
• Check clients in and out for appointments 
• Verify insurance information and collect required documentation 
• Maintain client records and ensure confidentiality 
• Assist clinicians and administrative staff with daily operations 
• Process incoming referrals and coordinate communication with schools and providers 
• Manage office correspondence, scanning, filing, and data entry 
• Help maintain a clean and organized reception area 

Qualifications 

• High school diploma or equivalent required 
• Previous medical office, behavioral health, or customer service experience preferred 
• Strong communication and interpersonal skills 
• Proficiency with computers, email, and Microsoft Office 
• Ability to multitask in a fast-paced environment 
• Strong attention to detail and organizational skills 
• Ability to maintain confidentiality and professionalism 

Preferred Experience 

• Medical or behavioral health office experience 
• Electronic Health Record (EHR) systems 
• Insurance verification and authorization processes 
• Working with children, families, and school-based programs 

Ideal Candidate Traits

Benefits (Full-Time) 

• Competitive pay based on experience 
• Paid holidays and leave benefits 
• Opportunities for professional growth and advancement 
• Supportive team-oriented work environment 

To Apply